We do not collect any Sensitive Data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, or information about your health and genetic and biometric data that does not affect your lessons or the way that we teach. We do not collect any information about criminal convictions and offences. 

 

How long your personal data will be kept  

We will not hold your personal information for longer than is reasonably necessary in providing the service or as is required by law.  

 

Upon expiry, any personal data which we are not legally obliged to retain will be securely destroyed. 

 

We keep student and applicable parent/guardian information for the length of time that you remain a student of Vocademy, ask us to hold it to contact you in future, or up to one year after your lessons conclude with Vocademy. 

 

We keep photographs and videos for up to three years after they are taken. 

 

We keep your consent form for up to six years, or until you are no longer a student of Vocademy, whichever comes first.  

 

Marketing  

We would like to send you information about products and services which may be of interest to you as a student or parent/guardian. 

 

If you consent to receiving such information, you can opt out at any time in the future. When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to opt in to receive marketing communications from us by email, telephone, and text message. 

 

If you consented to us using your information for marketing purposes, you have the right to withdraw that consent at any time by the following means: 

• Unsubscribing via the link in the footer of all of our marketing emails. 

• Send an email to info@vocademy.co.uk.  

• Write to us at Vocademy, 12 Conway Road, Allington, Maidstone, Kent ME16 0HD. 

 

We will not share your information for marketing purposes with any other organisation or third party without your consent. 

 

Who we share your information with 

Other than as stated in the table above, we will share personal information with law enforcement or other authorities if required by applicable law.  

 

As stated in the table above, Vocademy’s Administration Team and Coaches are classified as third parties and your information will be shared with them in the following circumstances: 

• To facilitate student attendance at taster sessions and lessons with your Coach. 

• To respond to your messages and queries at info@vocademy.co.uk. 

• To facilitate student attendance at events and performances organised by Vocademy. 

• To facilitate billing for lessons via the student’s Coach. 

• To facilitate billing for lessons via the Vocademy Administration Team. 

 

We may also need to share some categories of personal information with other third parties where we store or process your personal information, for the performance of the contract, via consent or via legitimate interest. These locations and providers are identified below. 

 

Where information may be held 

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.  

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Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/international-transfers/international-transfers-a-guide/  

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We share your personal data with Wix. This will involve transferring your data outside the European Economic Area (EEA) to the United States, Israel and data centers all around the world. Further information is available here: https://www.wix.com/about/privacy. 

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We share your personal data with WeTransfer. This will involve transferring your data outside the EEA to the United States. Further information is available here: https://wetransfer.com/explore/legal/privacy and here: https://help.wetransfer.com/hc/en-us/articles/210092453-How-secure-is-your-platform.  

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We share your personal data with Google. This will involve transferring your data outside the EEA around the world. Your data is protected by Standard Contractual Clauses and a Data Protection Agreement between Vocademy and Google. Further information is available here: https://policies.google.com/privacy and here. 

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We will invite you to online meetings via Google Meet, which will involve transferring your data outside the EEA to the United States. Further information is available here: https://support.google.com/meet/answer/9852160?hl=en#zippy=%2Csafety-measures.  

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We will invite you to online meetings via Zoom, which will involve transferring your data outside the EEA to the United States. Further information is available here: https://explore.zoom.us/en/privacy/.   

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We share your personal data with WhatsApp LLC, which will involve transferring your data outside the EEA around the world as the WhatsApp service operates globally, with users and businesses around the world. Further information about how WhatsApp processes your data is available here: https://www.whatsapp.com/legal/privacy-policy-uk and data centres, here:  https://datacenters.atmeta.com/. 

 

We share your personal data with Vocademy Coaches. Vocademy Coaches are third parties bound by contract to protect and process your information safely and securely in line with Vocademy’s privacy policy. 

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Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA. 

 

Our website 

We collect certain information or data about you when you use https://vocademy.co.uk. We collect:  

• Your first name and last name, email address, phone number to contact you about Vocademy products and services. 

• Student personal information (student under 18), including first and last name, date of birth, and sometimes email address and phone number. 

• Questions, queries or feedback you leave, including your name, email address and phone number. 

• Details of which version of web browser you used and other information about your device. 

 

Information on how you use the site, using cookies and page tagging techniques. For more information on cookies and related technologies used on this site, and how to disable them, please read our Cookie Policy.  

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The data we collect on this site can be viewed by the Vocademy Administration Team to: 

• Improve the site by monitoring how you use it. 

• Gather feedback to improve our services. 

• Respond to any feedback or queries you send to us. 

• Allow you access to our services and Coaches. 

• Provide you with information about our services. 

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Vocademy is not making use of these messages or data other than to follow up on your enquiries. Your personal information will be processed and transmitted in accordance with the UK General Data Protection Regulation (GDPR). 

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Storing your website data  

We store your data on secure servers in the EEA and USA with Wix and Google. Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit. Any data you send is at your own risk. We have appropriate organisational and technical measures, procedures and security features in place to keep your data secure once we receive it. 

 

Links to other websites  

Vocademy.co.uk contains links to other websites. This privacy statement only applies to Vocademy.co.uk and doesn’t cover other services and transactions that we link to. These services will have their own terms and conditions and privacy notices. If you go to another website from this one, read the privacy notice on that website to find out what it does with your information. 

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Your rights under the UK GDPR  

You have a number of rights which you can access free of charge which allow you to: 

• Know what we are doing with your information and why we are doing it 

• Ask to see what information we hold about you 

• Ask us to correct any mistakes in the information we hold about you 

• Object to direct marketing 

• Make a complaint to the Information Commissioners Office  

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Depending on our reason for using your information you may also be entitled to: 

• Ask us to delete information we hold about you 

• Have your information transferred electronically to yourself or to another organisation 

• Object to decisions being made that significantly affect you 

• Object to how we are using your information 

• Stop us using your information in certain ways  

 

We will always seek to comply with your request however we may be required to hold or use your information to comply with legal duties.  

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Please note: your request may delay or prevent us delivering a service to you.  

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Please also note that where your data is shared publicly, such as on social media, although we will honour withdrawal requests, content on third-party sites or prior press releases may still remain accessible externally or be disproportionate to remove. Once photos or videos appear on external channels that Vocademy does not control (e.g. newspapers, retweets, or public websites), complete removal may not be technically feasible.  

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For further information about your rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioners Office (ICO) on individuals’ rights under the General Data Protection Regulation: https://ico.org.uk/   

 

Exercising your rights under the UK GDPR  

If you would like to exercise a right, please send an email to info@vocademy.co.uk or write to us at Vocademy, 12 Conway Road, Allington, Maidstone, Kent ME16 0HD. 

Consent may be withdrawn by the data subject, parent or guardian, despite the age of the data subject. 

 

Keeping your personal information secure  

Vocademy and its Coaches have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way.  

Vocademy limits access to your personal information to those who have a genuine business need to know it.  

Those processing your information will do so only in an authorised manner and are subject to contract and a duty of confidentiality.  

We follow the ICO’s guidance and procedures to deal with any suspected data security breach.  

We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. 

 

Who to contact  

Please contact info@vocademy.co.uk to exercise any of your rights, or if you have a complaint about why your information has been collected, how it has been used or how long we have kept it for.  

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You can contact us at info@vocademy.co.uk or by writing to Vocademy, 12 Conway Road, Allington, Maidstone, Kent ME16 0HD. 

 

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone 03031 231113.  

 

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.  

 

This document was last reviewed February 2025. 

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